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Your privacy matters to us. Learn how we protect and use your data.
At Neelias, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
By using neelias.com, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand how we handle your information.
We collect various types of information to provide and improve our services:
We use the collected information for the following purposes:
To process your orders, arrange delivery, and communicate order status updates
To create and maintain your account, including login authentication and profile management
To respond to your inquiries, resolve issues, and provide assistance
To customize your shopping experience and provide relevant product recommendations
To send promotional emails, newsletters, and special offers (with your consent)
To analyze website usage, improve our services, and enhance user experience
To detect and prevent fraudulent transactions and ensure security
To comply with applicable laws, regulations, and legal obligations
We may share your information with third parties only in the following circumstances:
We share data with trusted third-party service providers who assist in operations such as payment processing (Razorpay), shipping, and customer support. These providers are contractually obligated to protect your data.
We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.
We may share your information for other purposes with your explicit consent.
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.
Under applicable data protection laws, including the Indian IT Act and GDPR (where applicable), you have the following rights:
Request a copy of all personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data (subject to legal obligations)
Request limitation on how we process your personal data
Receive your data in a structured, machine-readable format
Object to processing of your data for marketing or other purposes
Withdraw consent for data processing at any time
To exercise your rights, please contact us at support@neelias.com with your request. We will respond within 30 days and may require identity verification.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
While we strive to protect your data, no method of transmission over the internet is 100% secure. Please use strong passwords and keep your account credentials confidential.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@neelias.com so we can delete such information.
Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies only to information collected by Neelias.
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to India and other countries where we operate, subject to this Privacy Policy and applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
We will respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "Urgent - Privacy Request."