Terms & Conditions

By accessing and using Neelias.com (the "Website"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these Terms and Conditions, please do not use this Website.

• "Neelias," "we," "us," or "our" refers to Neelias, the operator of neelias.com
• "User," "you," or "your" refers to any person or entity using the Website
• "Products" refers to any items, goods, or services offered for sale on the Website
• "Services" refers to all services provided through the Website
• "Content" refers to text, images, videos, and other materials available on the Website

3.1 Account Registration

To access certain features of the Website, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept all responsibility for activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Termination

We reserve the right to terminate or suspend your account at any time, with or without cause or notice, for violating these Terms or for any other reason we deem appropriate.

4.1 Product Information

We strive to provide accurate product descriptions and pricing. However:

• We do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free
• Product images are for illustrative purposes; actual products may vary
• We reserve the right to correct any errors, inaccuracies, or omissions
• Prices and availability are subject to change without notice

4.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event a product is unavailable after an order is placed, we will notify you and offer a refund or alternative.

5.1 Order Acceptance

Your order is an offer to purchase products from us. All orders are subject to acceptance by us. We may refuse or cancel any order for any reason, including:

• Product unavailability
• Pricing or product description errors
• Suspected fraudulent transactions
• Violations of these Terms and Conditions

5.2 Order Confirmation

You will receive an order confirmation email after placing your order. This confirmation is not an acceptance of your order, just an acknowledgment of receipt.

5.3 Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice.

5.4 Promotions and Discounts

Promotional offers, discounts, and coupon codes are subject to specific terms and conditions. They cannot be combined unless explicitly stated and may be withdrawn at any time.

6.1 Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, RuPay, American Express)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking
• Digital Wallets (Paytm, PhonePe Wallet)
• Cash on Delivery (where available)

6.2 Payment Processing

Payment processing is handled by Razorpay and other secure payment gateways. By providing payment information, you:

• Represent that you have legal right to use the payment method
• Authorize us to charge the payment method for the total order amount
• Agree to pay all charges incurred by you or users of your account

6.3 Payment Security

We do not store your complete payment information on our servers. All payment transactions are encrypted and processed through PCI-DSS compliant payment gateways.

7.1 Shipping Policy

Shipping terms are detailed in our Shipping Policy. Key points include:

• Standard delivery: 5-7 business days
• Express delivery: 2-3 business days (where available)
• Free shipping on orders over ₹999
• Shipping charges apply for orders below ₹999

7.2 Delivery

Delivery timeframes are estimates and not guaranteed. We are not liable for delays caused by:

• Incorrect or incomplete shipping information provided by you
• Circumstances beyond our control (natural disasters, strikes, etc.)
• Courier service delays
• Government restrictions or customs clearance delays

7.3 Risk of Loss

All products purchased from Neelias are shipped pursuant to a shipment contract. Risk of loss and title for products pass to you upon delivery to the carrier.

Our Return and Refund Policy is detailed separately. Please refer to our Return & Refund Policy for complete information.

8.1 Return Window

You may return eligible products within 7 days of delivery for a refund or exchange, subject to conditions outlined in our Return Policy.

8.2 Non-Returnable Items

Certain products cannot be returned, including:

• Intimate apparel and innerwear
• Customized or personalized products
• Products marked as "Final Sale" or "Non-Returnable"
• Gift cards and vouchers

9.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Neelias or its content suppliers and is protected by Indian and international copyright laws.

9.2 Trademarks

NEELIAS and all related logos, product names, designs, and slogans are trademarks of Neelias. You may not use these marks without our prior written permission.

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not:

• Reproduce, duplicate, copy, or resell any part of the Website
• Modify or create derivative works from Website content
• Use any data mining, robots, or similar data gathering tools
• Frame or mirror any part of the Website without our express consent

You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Website or servers or networks connected to the Website
• Upload or transmit viruses, malware, or any other malicious code
• Collect or store personal data about other users without permission
• Engage in any activity that could damage, disable, or impair the Website
• Attempt to gain unauthorized access to any part of the Website
• Use the Website to transmit spam, chain letters, or unsolicited messages
• Post false, misleading, or fraudulent content
• Violate any applicable laws or regulations

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We collect, use, and protect your personal information in accordance with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Other applicable Indian data protection laws

12.1 Product Warranties

Products sold on Neelias may come with manufacturer warranties. Any warranty claims should be directed to the respective manufacturer.

12.2 Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation of the Website
• Accuracy, reliability, or completeness of content

We do not warrant that the Website will meet your requirements or that defects will be corrected.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEELIAS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Damages arising from your use or inability to use the Website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the Website

Our total liability for any claims arising from your use of the Website shall not exceed the amount paid by you for the products or services giving rise to the claim, or ₹1,000, whichever is less.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Neelias, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

• Your access to or use of the Website
• Your violation of these Terms and Conditions
• Your violation of any third-party rights
• Any fraudulent or illegal activity

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the modified Terms.

We recommend reviewing these Terms periodically for any updates. Material changes will be highlighted at the top of this page with the "Last Updated" date.

16.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

16.2 Jurisdiction

Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

16.3 Dispute Resolution

Before filing any legal action, you agree to first contact us at support@neelias.com to attempt to resolve the dispute informally.

17.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.3 Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between you and Neelias regarding the use of the Website.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

If you have any questions about these Terms and Conditions, please contact us: