Returns, Cancellations & Refunds

Each piece is chosen and checked by hand in our Madhapur boutique, so we don't offer returns or exchanges. If something arrives damaged or wrong, we'll make it right.

Last updated 5 October 2026

  • No returns or exchanges

    Every piece is quality-checked before it leaves our boutique.

  • Damaged or wrong? 48 hours

    Tell us within 48 hours of delivery with an unboxing video.

  • Cancel before dispatch

    From My Orders, until your order ships.

Returns and exchanges

We don't accept returns or exchanges for change of mind, size, colour or fit. Our sarees, lehengas, blouses and jewellery are boutique pieces, quality-checked before dispatch. Product pages carry the details and size guide — if you're unsure, message us before you order and we'll help you choose.

Damaged, defective or wrong item

  1. 1

    Record the unboxing

    Film a continuous video as you open the parcel, showing the sealed package, the label and the piece.

  2. 2

    Tell us within 48 hours of delivery

    WhatsApp or call +91 99595 66669, or email support@neelias.com, with your order number, the unboxing video and clear photos of the problem.

  3. 3

    Keep everything as it arrived

    Please keep the piece, its tags and the packaging until we've reviewed your request.

  4. 4

    We put it right

    Once confirmed, we'll send a replacement — or refund you in full if a replacement isn't available.

Requests made more than 48 hours after delivery, or without an unboxing video, can't be accepted under this policy.

Cancelling an order

  • • You can cancel from My Orders until your order ships, for a full refund.
  • • Made-to-order pieces can't be cancelled once your order shows “Processing” — we've started making them. Other items in the same order can still be cancelled until it ships.
  • • Once an order has shipped, it can't be cancelled.

Refunds

  • • We accept prepaid orders only (UPI, cards, net banking), so refunds go back to your original payment method.
  • • Refunds usually reach you within 5–7 business days of the cancellation or approval, depending on your bank.
  • • For damaged, defective or wrong items, we refund in full only if a replacement isn't available.

Questions

Can I return or exchange a piece if I change my mind?+

No — we don't offer returns or exchanges for change of mind, size or colour. Product pages show the size guide and details; if you're unsure, message us before ordering and we'll help.

What counts as damaged, defective or wrong?+

A piece that arrives torn, stained or with a manufacturing defect, or a different product, colour or size from what you ordered.

I noticed a problem after 48 hours. Can you still help?+

Requests made after 48 hours of delivery, or without an unboxing video, can't be accepted under this policy. Please still contact us — we'll look at what we can do.

Can I cancel a made-to-order piece?+

Yes, until your order shows “Processing” in My Orders. After that we've started making it, so it can't be cancelled. Other items in the same order can still be cancelled until it ships.

When will I get my refund?+

Refunds go back to your original payment method and usually reach you in 5–7 business days after the cancellation or approval, depending on your bank.

Do you offer cash on delivery?+

No — we accept prepaid orders only (UPI, cards and net banking), so every refund goes back to the account you paid from.

Need help with an order?

Our boutique is open every day, 10:00 AM – 8:00 PM.

WhatsApp +91 99595 66669 support@neelias.com