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Fast & reliable delivery across India • Real-time tracking • Free shipping on ₹999+
On orders above ₹999 across India
3-7 days for most locations in India
Track your order from dispatch to delivery
₹99 for orders below ₹999
Available in select cities
| Region | Cities | Standard | Express |
|---|---|---|---|
Metro Cities | Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad | 3-5 days | 1-2 days |
Tier 1 Cities | Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh | 4-6 days | 2-3 days |
Tier 2 & 3 Cities | All other cities and towns | 5-7 days | 3-4 days |
Remote Areas | Rural and remote locations | 7-10 days | Not Available |
Note: Delivery timelines are estimates and may vary based on courier availability, weather conditions, local holidays, and other unforeseen circumstances. We'll keep you updated throughout the delivery process.
Here's what happens after you place your order:
Order confirmation sent via email and SMS
Payment processed and verified
Product picked, packed, and prepared for dispatch
Order handed over to courier partner
Order in transit to your address
Order successfully delivered
Tracking your order is simple! Follow these steps:
Pro Tip: Download our mobile app for push notifications on order status updates. You'll receive real-time alerts when your order is dispatched, out for delivery, and delivered!
In some cases, delivery may not be successful. Here's what happens:
Address incomplete or wrong location provided
Solution: Update address in 'My Account' or contact support
No one available to receive the package
Solution: Delivery will be attempted again or held at local office
Location difficult to reach or restricted access
Solution: Customer may need to collect from nearest pickup point
Customer refused to accept delivery
Solution: Return shipping charges may apply
If you face any delivery issues, contact our customer support immediately at support@neelias.com or call us. We're here to help 24/7!
Please note the following restrictions on our shipping services:
Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your order in real-time through the 'My Orders' section or using the tracking link provided.
Address changes are possible only before the order is dispatched. Please contact our customer support immediately at support@neelias.com or call us. Once dispatched, address changes cannot be made.
Our courier partner will attempt delivery 2-3 times. If unsuccessful, the order will be held at the local courier office for 3-5 days. You'll receive instructions to either reschedule delivery or collect from the office.
Currently, we don't offer same-day delivery. However, our Express Delivery option ensures delivery within 2-3 business days for select metro cities.
No hidden charges! Standard delivery is FREE on orders above ₹999. For orders below ₹999, a flat ₹99 shipping fee applies. Express delivery costs ₹199 regardless of order value.
We package all items carefully. If you receive a damaged product, please don't accept it and inform our customer support immediately with photos. We'll arrange a replacement or refund at no extra cost.
While we can't guarantee specific delivery dates, you can provide delivery instructions during checkout. Our courier partners will do their best to accommodate your preferences.
Currently, we don't ship to APO/FPO addresses or outside India. We're working to expand our international shipping soon.
Our customer support team is ready to assist you with any shipping-related queries 24/7.